A Trusted Guide in the Complex World of Senior Care
Mar 19, 2025 ACCA Member Spotlight
How Nana’s Navigator Supports Alberta’s Aging Population
Navigating the senior care & service system can overwhelm families and seniors. From understanding services to determining eligibility, the process is complex. Nana’s Navigator simplifies the journey, providing personalized support to help seniors and their families confidently make informed decisions.
Comprehensive Services Designed for Seniors and Families
Nana’s Navigator provides a range of services tailored to meet the unique needs of each individual. Their personalized consultations offer one-on-one guidance to assess needs and explore the best options for care and services. The organization’s housing navigation services help seniors find the right living arrangements, whether that be Home and Community Care, Supportive Living or a Continuing Care Home.
Acting as a service liaison, Nana’s Navigator ensures seamless communication between seniors, caregivers, and service providers, helping to create an integrated approach to care. Additionally, their innovative Partners in Care & Service (PICS) Hub serves as a virtual space where seniors, caregivers, and service providers can collaborate, access educational resources, and stay informed about available services.
The Inspiration Behind Nana’s Navigator
Nana’s Navigator was founded by Ginger, a professional with over 25 years of experience in the care and service industry. Her personal journey as a working caregiver for her own Nana exposed the gaps in resources, communication, and support that many families face when trying to access senior care. Recognizing the need for a trusted partner to help navigate these challenges, she launched Nana’s Navigator to bridge the gaps and ensure seniors’ voices are heard throughout their care journey.
Partnering with the Alberta Continuing Care Association
“Partnering with ACCA and its members has been an incredibly rewarding experience for Nana’s Navigator,” says Ginger Bitzer, Founder of Nana’s Navigator, “Working with ACCA members allows us to contribute to a unified effort to ensure seniors are treated with dignity, respect, and compassion. Together, we’re making a tangible difference in the lives of Alberta’s seniors, and there’s nothing more rewarding than that.”
Looking Ahead: Trends Shaping the Future of Senior Care
The senior care industry is rapidly evolving, and Nana’s Navigator is committed to staying ahead of emerging trends. Some of the key shifts that Nana’s Navigator can see shaping the future of continuing care include:
- Person-Directed Care Models that prioritize integrated services around the senior and their individual preferences.
- Technology Integration, such as virtual health consultations and smart home technology, to enhance safety and accessibility for all Albertans.
- Increased Support for Aging in Place, ensuring seniors can remain in their homes with access to necessary services.
- Expanded Caregiver Engagement , recognizing the crucial role of family caregivers and engaging them in all aspects of care and service.
- Greater Collaboration Between Service Providers, fostering an integrated care approach within communities.
- Enhanced Focus on Cultural Competency, ensuring care services are inclusive and adaptable to diverse populations.
Making a Meaningful Impact
For Nana’s Navigator, the most rewarding aspect of their work is seeing the difference they make in the lives of seniors and their families. By providing clear guidance, fostering meaningful connections, and advocating for better care services, they help seniors navigate their journey with confidence. Through their ongoing collaborations with ACCA and other sector leaders, Nana’s Navigator continues to empower families, ensuring that Alberta’s seniors receive the compassionate, informed, and person-directed care they deserve.